Refund policy

🍫 Return & Refund Policy

Last updated: 31/OCT/2025

At Jubin Chocolate, every chocolate bar, cookie, and marshmallow is handcrafted with care. Because our products are perishable and made fresh, we want to make sure you understand how returns and refunds work.

🧾 Order Issues & Damaged Items

We do our best to make sure every order arrives in perfect condition. If your chocolates arrive damaged, melted, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number, and

  • Photos of the product and packaging

We’ll review your case and, if eligible, offer a replacement or store credit.
Please note that minor surface cracks or slight blooming (light discolouration) from temperature changes do not affect taste or quality and are not considered damage.

🚫 Non-Returnable Items

Because our chocolates and desserts are perishable, we do not accept returns or exchanges once the product has been shipped or delivered, except in the case of damaged or incorrect items.

We also cannot accept returns for:

  • Change of mind

  • Incorrect address entered by the customer

  • Delays caused by postal services

💳 Refund Eligibility

Refunds are only issued if:

  • Your order was cancelled before shipping, or

  • We made an error with your order that cannot be corrected with a replacement or store credit

Refunds are processed back to your original payment method within 3–5 business days once approved.

📦 Shipping Issues

We ship with Australia Post (or other reliable carriers). Once dispatched, delivery times are out of our control.
We are not responsible for delays, lost parcels, or melted products due to heat exposure if customers did not choose cooling packaging (when offered).

📩 How to Contact Us

For any issues, please reach out to:
📧  admin@jubinchoco.store
Include your order number, photos (if applicable), and a short description of the issue.

We’ll do our best to make things right. 💚